This policy explains how Insights Wellbeing handles personal data under India's Digital Personal Data Protection Act, 2023.
When you book or enquire we collect your name, email address and phone number. If you begin a booking and do not finish it, the details entered up to that point are still recorded so we can follow up if you would like us to. Clinical notes taken during sessions are held separately and are not accessible through this website.
To arrange and deliver your sessions, send confirmations and reminders, and reply to enquiries. We do not sell your data, share it with advertisers, or use it to train any automated system.
Booking and enquiry data is stored in Google Workspace — Google Calendar for appointments and Google Sheets for enquiries — under an account controlled by Insights Wellbeing. Google acts as a data processor. Video sessions run on Google Meet.
Enquiry records are retained for 24 months and then deleted. Appointment records and clinical notes are retained for the period required by professional practice standards.
You can ask what we hold about you, ask for it to be corrected or erased, and withdraw consent at any time. Write to hello@insightswellbeing.com and we will respond within 30 days.
What you discuss in sessions is confidential. The narrow exceptions — principally where there is a serious risk to life — are explained to you in full during your first session, before you disclose anything.